Shipping policy
Neville James Martin Music Shipping Policy
At Neville James Martin Music, we are committed to delivering your order as quickly and efficiently as possible. Please review our shipping policy below to understand how we handle shipping and delivery.
1. Shipping Timeframes
1.1 Order Processing
We strive to process and ship all orders within three working days after payment is received. However, please note that during peak periods or due to unforeseen circumstances, there may be slight delays. We will do our best to keep you informed of any delays and provide updated shipping information.
1.2 Shipping Days
Orders are processed and shipped on business days only (Monday to Friday, excluding UK public holidays). Orders placed on weekends or public holidays will be processed on the next business day.
2. Shipping Methods and Costs
2.1 Standard Shipping Only
We currently offer standard shipping for all orders.
- UK Standard Shipping: Delivery typically takes 3 working days from the date of dispatch.
- International Standard Shipping: Delivery typically takes up to 11 working days from the date of dispatch, depending on the destination.
2.2 Shipping Costs
Shipping costs are based on the destination, size, and weight of your order. The total shipping cost will be calculated at checkout.
2.3 Customs Duties and Taxes
For international orders, customs duties, taxes, and import fees may apply depending on your country’s regulations. These charges are not included in the product price or shipping cost and must be paid by the recipient.
3. Delivery Delays
While we make every effort to ensure timely delivery of your order, there may be occasional delays due to factors beyond our control, such as:
- Customs clearance processes
- Postal service disruptions
- Extreme weather conditions
- High demand periods (e.g., holidays)
If your order is delayed, we will do our best to keep you informed and provide an updated delivery estimate.
4. Tracking Your Order
Once your order has been dispatched, you will receive a confirmation email with tracking information (if available). You can use this information to monitor the progress of your delivery.
5. Lost or Damaged Shipments
5.1 Lost Shipments
If you believe your shipment has been lost, please contact us at [your contact email] as soon as possible. We will work with the carrier to investigate the issue and, if necessary, provide a replacement or refund.
5.2 Damaged Shipments
If your order arrives damaged, please notify us within 14 days of receiving the product. We may request photos of the damage to assist with our claim process. We will arrange for a replacement or refund as appropriate.
5.3 Presale Conditions
Please note that while we are excited to offer this product for pre-sale, international shipping times are beyond our control, and as a result, delivery to international addresses may not coincide with the official release date.