Refund policy

Neville James Martin Music Refund and Return Policy

At Neville James Martin Music, we strive to ensure you are completely satisfied with your purchase. Please review our Refund and Return Policy below:

1. Returns

1.1 Eligibility for Returns
We accept returns only if the item is faulty or damaged upon arrival. If you receive a damaged or defective product, please notify us within 14 days of receipt. To initiate a return, contact our customer service at enquiries@nevillejamesmartinmusic.com with your order number and a description of the issue.

1.2 Non-Returnable Items

• Opened CDs cannot be returned unless they are faulty or damaged.
• Items that are not in their original condition or items returned more than 14 days after delivery are not eligible for return or refund.

1.3 Return Process
To complete your return, we require a receipt or proof of purchase. Once your return request is approved, we will provide instructions on how to return the item to us. The item must be returned in its original packaging.

2. Refunds

2.1 Refund Approval
Once your returned item is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 10 business days.

2.2 Partial Refunds
In certain situations, only partial refunds are granted (if applicable), such as for items not in their original condition, or items damaged or missing parts for reasons not due to our error.

2.3 Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done this and still have not received your refund, please contact us at enquiries@nevillejamesmartinmusic.com.

3. Exchanges

3.1 Exchange Policy
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at enquiries@nevillejamesmartinmusic.com. Exchanges are subject to product availability.

4. Return Shipping Costs

4.1 Domestic Returns
Customers are responsible for paying their own shipping costs for returning their item unless the return is due to our error (e.g., receiving the wrong or defective item).

4.2 International Returns
For international returns, customers are responsible for all return shipping costs, including any customs duties and taxes.